
Technology Services - PVFA
Apple Devices – Support Hub
Authored By:
Ryan Sacco
Approved By:
Last Updated:
26-Nov-24
Procedure
- On a Mac device, click the Gig ‘Em (Thumbs Up) button in the top right menu bar
- You will see a Support Hub Section open up
- Clicking the tab Computer Name will open the About page in System Preferences
- Clicking the macOS version will open the Software Update page
- Clicking on Health Check will initiate a check-in for the device
- Click Request Admin will give a person 15 minutes of admin, you can request again if admin is still needed
- To submit a ticket to report an issue to Help Desk Central, you can submit via the tab Contact IT Support
- To start a support chat with Help Desk Central, select Chat with HDC
- To trigger Superman to run, select Update Apps