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2026 Technology Strategic Plan

important

Last Reviewed and Updated: 8/17/26

Support​

Establish West Campus Support Model​

Figure out a rotation schedule to have a presence at our Research Park location to provide support to those spaces which would also service PEAP and bolster our support of those spaces.

Complete
Justification: We will offer Remote Support per direction from Viz faculty at Research Park

Enable Remote Support​

We have remote support tools available, but we are not effectively using them for remote support. The purpose of this would be to integrate remote support into our processes so we can provide quicker response times when issues are surfaced.

On Schedule
Justification: We have rolled out Bomgar persistent agent to our Classroom Labs, Loaners and Off-Campus computers. Remaining task is to build OnDemand process to send out agent through our ticketing system for ad hoc requests.

Complete User Managed Technology Plans​

Complete these plans and have on file for any technology that is managed by the end-user and not part of the unified Technology Services model.

  • Examples are the VPI infrastructure, services run by the HIVE, NAS’s purchased by individual faculty, etc.

On Schedule
Justification: We have completed the documentation page and laserfiche form. The laserfice form is currently being reviewed by PVFA leadership and next step will be to train Section leaders on their roles and responsibility.

Operations​

Pipeline 3.0​

Deploy the Deadline Cloud Service to replace the current Deadline Server which we built in conjunction with ARCH Platform. The “on prem” version of deadline has entered Maintenance mode and will not be getting additional feature updates.

On Schedule
Justification: We have completed deployment of the Deadline Cloud submitter and monitor on Lab workstations, just need to spin up final render fleed in conjunction with ARCH platform.

Virtual Workstations​

Decide on the Cloud Virtual Workstations and where they fit into the overall Lab fleet.

On Schedule
Justification: We have an updated licensing model to make Virtual Workstations financially viable in an academic setting, currently working to determine best method to make these available to students for a broader rollout.

Complete Unified Device Management Plans​

Complete migrations for all systems managed by PVFA/Technology Services.

  • Windows – AUTH MECM/Intune
  • macOS/iOS – JAMF
  • Linux – AO Linux Ansible
  • Android – Intune
  • AR/VR/XR – Intune

Paused or Cancelled
Justification: There has been a reorganization within Academic Operations where the Unified Endpoint Management team is moving under the AO umbrella. Once complete our solution may change slightly.

Datacenter Space​

Complete the installation of a PVFA Rack in the Teague datacenter to support services and researchers needs. We have an initial server for Xin Li that will be installed but this task is more to have a presence for future needs as datacenter space becomes a more precious commodity.

Complete
Justification: The Rack ready to go and have announced availability in our Techbyte newsletter, we are working on a page in our documentation library as well.

Projects​

Complete Technology Audit​

Successfully complete our PVFA Technology Audit and remediate any issues found.

Complete
Justification: Successfully completed the remediation of our audit finding and have received approval from the System Aduit team that our mitigation measures are effective.

TAMUS SuperPod​

Develop internal processes to assist researchers in leveraging the NVIDIA SuperPod, will likely be done in collaboration with HPRC and the governance model being created.

Behind Schedule
Justification: We have not received information on how to facilitate working with the SuperPod nor have we had many inquiries from our faculty interested in leveraging it.

Inventory Cleanup​

Complete the inventory cleanup, removing all “DEPLY-ISSUE” items.

On Schedule
Justification: We have a list of devices and are working with the PVFA Business Team to address.

Faculty/Staff Onboarding Expansion​

Update the PVFA onboarding process to better integrate necessary groups (HR, IT, Facilities, Business Services, and Section Support). The current HROE process is specific to HR and IT but does not integrate the other groups.

On Schedule
Justification: We have met with the various groups and established what we want to do, we are actively building the laserfiche forms.

AI Scheduling System​

Develop an updated room scheduling system for PVFA leveraging AI resources. We hope to have a system in place for the Fall 26 semester.

Behind Schedule
Justification: We have not done much with this task. We are waiting for this functionality to be integrated with the existing tamu ai chat application.

Overhaul Documentation Platform​

Implement an overhaul our documentation repository (IT intranet) to gain additional functionality

  • Be online so links can be given to faculty/staff as needed
  • Allowable to cross link articles/posts, many of our documents reference other documents and maintaining links within offline files is problematic
  • Preferably built on an open language like markdown

Complete
Justification: We are live with https://docs.pvfa.tamu.edu and most of the documentation has been moved over, we will continue to add additional content over time.

Team #1 Sysadmin Enhancement​

Work with Nikki Knight to bolster the Academic Operations Sysadmin team to operate common services across ARCH, PVFA & SEHD.

  • Create MOU between colleges and AO Sysadmin Team to govern what each group does and how communication should occur in both directions

On Schedule
Justification: The MOU is currently working through Nikki and the team.