Remote Support (bomgar)
info
TYPE: Consumable Service
STATUS: In production, May 2026
CLEAR: NOT CLEARed
BCP/DRP: ITEO_BCP_DRP_2025_Draft.docx
PORTAL:
Management RACI
| PVFA | TSPVFA | TSSAS | |
|---|---|---|---|
| Operating System/Infrastructure Management | |||
| Patching/Upgrades | I | I | R/A |
| Security Monitoring | I | I | R/A |
| Baseline Configuration | I | I | R/A |
| Backups/Recovery | I | I | R/A |
| Access Control | I | I | R/A |
| Application Management | |||
| Patching/Upgrades | I | I | R/A |
| Security Monitoring | I | I | R/A |
| Baseline Configuration | I | R/A | R/A |
| Backups/Recovery | I | I | R/A |
| Access Control | I | R/A | I |